~ sale orders (items ordered and shipping address) cannot be modified after they are placed. we will not be accepting any returns, cancellations, exchanges or refunds.

~ we will not price match if you have purchased before our sale. sale discount applies to new orders only.

~ processing time may take up to approx 14 business days to process your order. this does NOT include the time it takes for carrier transit. (we're a tiny team!)

~ you may not stack codes or claim more than one offer at a time. one discount code per order. if you wish to use another discount code, a separate order must be placed.

~ due to extremely high volumes, we may make adjustments to your order at our sole discretion to avoid delays. we ship from both usa and canada warehouses- in an attempt to avoid duties/customs and delays:

*if an item becomes out of stock in your country’s warehouse, we will email for a scent swap, if no reply is given we will refund the out of stock item and ship it to avoid delays.

*if a scent is missing a wick type you selected, we will automatically swap it for the next available wick in the same scent. eg: cotton -> wood wick.

~ duties/customs: as we ship from both US + Canadian warehouses, duties or customs may apply to your order. 

if you have any questions, please email hello@malathebrand.com - happy shopping!

we are a really small team trying our best this season. our current fulfillment time is averaging around 14 business days from date of order. please do NOT email us before then about when your order will ship. thank you for your patience.

The customer is liable for any duties/customs that may apply to your order. Please note: We ship from both US and Canada warehouses and have limited quantities at each. Your order may occasionally from our USA warehouse instead of our Canadian warehouse due to stock. If you would like to ensure your order only ships from our Canada warehouse, then please email us at hello@malathebrand.com to request this before placing your order. We wish this was something we could control on the website/inventory end but as a small business, we do not have the capability or bandwidth to create this complex system. Thank you so much for your understanding.

please note, all free gifts are subject to availability at the time of packing your order. there may be slight discrepencies with our inventory upon initially placing your order vs when we actually pack it. if you do not receive a "free" item it is because we ran out of stock. we will not be shipping any free items separately. thanks for your understanding!

Unfortunately, you may not stack codes or claim more than one offer at a time - One discount code per order. If you wish to use another discount code, a separate order must be placed.

you will be emailed your tracking link - please make sure to check junk mail! if there are certain holidays or sale periods, this may take longer than usual. if you have any questions, please reach out at hello@malathebrand.com

As of November 15th, Canada Post is officially on strike and will impact many businesses across the country, especially in the e-commerce sector. We want to assure you that our services will continue, however orders already shipped with cp may experience delays that are out of our control. We are working with our shipping partner to use alternative carriers this season. More info can be found here.  

Within 30 days, If you end up not loving the scent you may ship the candle back. once received and evaluated by our team, we will issue you a store credit for malathebrand.com - email us at hello@malathebrand.com to start the refund process.

Please note: the customer is responsible for paying for the return postage for any returned items. Store credit that is issued at any time does not include shipping, this is the responsibility of the customer.

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.malathebrand.com if photographic proof of damage and receipt is submitted to hello@malathebrand.com within 48 hours of arrival.

We cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.

If a shipped order is placed with missing or incorrect address, the customer is responsible for paying a $12 CAD service fee as well as the original shipping fee. If you no longer want your order, we are able to issue a store credit for the order, minus the original shipping fee. The $12 CAD service fee covers the cost from our shipping partner to receive your bounced package back to us, and to re-process your shipment. As a small business, we are unable to cover these costs. We appreciate your understanding!

If your order hasn't shipped yet, please shoot us an email asap and we'll try our best to fix the address before it gets sent out!

Candle care and safety is very important to avoid any accidents, injuries/burns, and fires. Please adhere to these rules for all candles, including ours:

• always burn your candle within sight. do not burn the candle for longer than 4 hours at a time
• keep burning candles away from flammable materials, children and pets
• do not light on or near any objects that can catch fire, and do not place on or near other heat sources
• burn candle on heat resistant surfaces only
• do not allow any dust, debris, wick trimmings, or any other materials collect in the wax by keeping your lid on when not in use and removing all wick trimmings from the vessel
• do not place your candle in a draft filled area such as a hallway, near a window or by a fireplace

If you have any questions or you're not sure about something, email us at hello@malathebrand.com :)

Read our full guide HERE!

Wooden wicks are more delicate than traditional cotton wicks and can take more care and patience to maintain.

1. on the first burn, allow the wax to fully melt to the edge of the can, both on the first burn and consecutive ones! (4 hours max) do this by breaking off the TOP black bits of the wick with your fingers, or use nail clippers (weird but it works!) to shorten the wick to be about 1/8″ – 3/16″.

2. on every new burn, re-trim the wick to 1/8." the shorter height allows the wax to capillary up the wick to feed the flame properly. always allow enough time for the wax to melt to edge of can before blowing out.

3. do NOT burn the candle for longer than 3-4 hours at a time. it's time for a new candle when there is 1/4" wax remaining.

Please note: We recommend burning your candle within 6 months of date of purchase for best results.

Learn more tips HERE!

Candle tunnelling happens when a candle burns down its centre, leaving a ring of hard wax around the outside. This is a result of your candle not given enough time to fully melt to the edges (around 2 hours). This leftover wax means your candle won’t achieve it’s maximum burn-time and the wick will become more and more difficult to light and eventually be drowned by melting wax.

Thankfully, there are a number of things you can do to help your candle burn evenly and efficiently, leaving as little residual wax as possible. Our favourite method is using foil:

1. Light your candle. Poke a hole in a piece of aluminium foil and place around the top of the candle.

2. This allows the heat to stay in and melt the rim of hard wax on the sides. Keeping your candle in eye sight at all times, leave it sitting for 1-2 hours. Check every half hour, and eventually you’ll have a good even wax pool and a re-set candle. Please be careful when removing the foil, it will be hot!

3. Note: If there’s too much liquid wax that is now drowning the wick, use a tissue paper to soak up the excess (when candle is unlit) and level out the wax! The aim of the foil method is to increase the heat trapped at the top of the candle, hopefully enabling the stubborn hard wax left up the sides to melt.

Learn more tips HERE!

it's up to personal preference! wood wicks give a small crackling sound that mimics a fireplace, and can require a bit more love to maintain. whereas a cotton wick does not give off any sound and requires less maintenance. they both burn at about the same rate, depending on user care.

In our candles, we use renewable soy wax, FSC (Forestry Stewardship Council) certified wood wicks (made of post-consumer waste), 100% recyclable cans, recycled stickers and cards are made with 100% post-consumer paper and feature a recycle compatible adhesive.

Our sample mailers are made with 100% reclaimed polyethylene liner (from 100% post-consumer recycled content) which is biodegradable.

Our boxes are made of recycled content and is recyclable as well!

Additionally, our packing peanuts are entirely plant-based and made of organic starch. These FDA compliant packing peanuts decompose in water in minutes!

We are constantly working to find ways to improve so if you have suggestions, we are all ears. :)

LEARN MORE HERE!

we plant a tree with every full sized candle purchase i.e excluding tealights. we have partnered with a company called "veritree" that helps us to plant globally at various times throughout the year. learn more about your planting efforts here.